The protection of your personal data is our utmost concern, due to which we only collect, store and use those personal data that are necessary for the specified purposes. Below you will learn more about how your data is handled when using our website.
Area of Application
The present Privacy Policy shall be a declaration of the company ALLPLAN Infrastructure GmbH (hereinafter referred to as “ALLPLAN Infrastructure”) and shall, as a general principle, relate to the URLs (hereinafter referred to as the “Website”). More detailed information on the aforementioned company can be found in the respective legal notice of the websites specified above.

It is a matter of course for ALLPLAN Infrastructure that your data is treated in a confidential manner. The Website of ALLPLAN Infrastructure is formed, on the one hand, by a publicly accessible area which can be used, as a general principle, without any personal data being stored, and, on the other hand, by an area for registered users in which extended services are offered. The provision of the extended services also requires the collection, processing and use of additional (personal) data.

1. Personal Data

The term “personal data” refers to information on factual or personal circumstances of a specific or identifiable natural person. This includes, for example, but is not limited to, your name, phone number and address as well as any inventory data that you communicate to ALLPLAN Infrastructure upon any registration, log-in. Any statistical data that is collected when you visit the entire Website and cannot be directly associated with your person are not covered by this term.

2. Collection, Processing and Use of Your Personal Data

When collecting, processing and using your personal data, ALLPLAN Infrastructure strictly complies with the legal provisions of the European General Data Protection Regulation (GDPR). ALLPLAN Infrastructure collects, stores and processes your data for the entire execution of your requests as well as own marketing purposes, where applicable.

Your personal data will only be passed on to third parties or transmitted in any other manner whatsoever if this is required for contract implementation or settlement purposes or if you have given your consent beforehand. Within the framework of order handling, for example, the service providers engaged by ALLPLAN Infrastructure in this context (e.g. sales partners) will be provided with the necessary data for order handling and processing. The data passed on in this manner may only be used by the service providers to perform their task. Any other use of the information is not permitted.

In order to proceed with your registration, ALLPLAN Infrastructure will require your correct name and address data. Your e-mail address will be required to ensure that ALLPLAN Infrastructure will be able to confirm the receipt of your application for registration, to provide services and to communicate with you. In addition, the e-mail address will be required for identification purposes (customer log-in).

Any deletion of your personal data will take place, provided that this does not conflict with any statutory provisions and to the extent that you have asserted a corresponding claim for deletion, if the data is no longer required to fulfil the purpose pursued with the storage or if its storage is not permitted for any other legal reasons.

As a general principle, the following personal data will be collected and stored by ALLPLAN Infrastructure within the framework of the provision of the services: address data (name and address), e-mail address, phone number and address.

Moreover, the personal data will be used:
• to make available contents requiring registration, including, but not limited to, product downloads, web seminars and info material.
• to carry out market research and to transmit information on news, offers and promotions, provided that you have given your consent in this context;
• to improve the services on the Website for the users and to measure the interest in the different services;
• to offer additional services, the respective description of which will be provided upon collection of the data.

3. Newsletter

The newsletter is used to inform you of ALLPLAN Infrastructure and associated offers. If you want to receive the newsletter, you will have to provide ALLPLAN Infrastructure with a valid e-mail address as well as with information allowing ALLPLAN Infrastructure to verify that you are the holder of the indicated e-mail address and/or that its holders have given their consent to receive the newsletter.

Upon your registration for the newsletter, ALLPLAN Infrastructure will store your IP address and the date of the registration. This storage will solely serve as a proof in the case that a third party abuses an e-mail address and registers to receive the newsletter without the knowledge of the authorized party.

Your consent to the storage of the data and of your e-mail address as well as to its use for the dispatch of the newsletter may be revoked by you at any time. The revocation may be made via an unsubscribe link in the newsletters themselves or by sending an e-mail to

4. Integration of Services and Contents of Third Parties

It may be the case that contents of third parties, such as YouTube videos, Google Maps map material, RSS feeds or illustrations of other websites, will be integrated into the entire Website of ALLPLAN Infrastructure. This will always imply that the providers of such contents (hereinafter referred to as “Third-Party Providers”) are able to see the user’s IP address. This is due to the fact that they could not send the contents to the browser of the respective user without such IP address. The IP address will thus only be necessary to display such contents. ALLPLAN Infrastructure will endeavor to only use those contents whose respective providers will solely use the IP address to send the contents. However, ALLPLAN Infrastructure will not have any influence in this respect if the Third-Party Providers store the IP address, e.g. for statistical purposes. To the extent that this is known, ALLPLAN Infrastructure will communicate this to the user.

5. Cookies

Cookies are small files which are stored on your data carrier and save certain settings and data to exchange them/it with our system via your browser. As a general principle, a distinction is made between two different types of cookies: so-called session cookies, which will be deleted as soon as you close your browser; and temporary/permanent cookies, which will be stored on your data carrier for a longer period of time or for an unlimited period of time. Such storage will help ALLPLAN Infrastructure to design its Website for you in a corresponding manner and will facilitate the use for you, for example if you save certain entries of you in such a way that you will not have to constantly repeat them.

Most of the cookies used by ALLPLAN Infrastructure will be automatically deleted again from your hard drive at the end of the browser session (end of the session) (which is why they are also called session cookies). Session cookies will be required, for example, to offer you the service function across multiple pages. Apart from that, ALLPLAN Infrastructure will also use cookies which will remain on your hard drive. If you visit the page again, it will automatically be recognized that you have already visited the Website and what your preferred entries and settings are. These temporary or even permanent cookies (which have a lifetime between one month and ten years) will be stored on your hard drive and will delete themselves once the defined period has expired. In particular, these cookies will serve the purpose of making the Website more user-friendly, more effective and safer. Thanks to these files, it will be possible, for example, that certain information specifically tailored to your interests will be displayed to you within the Website.

The cookies used by ALLPLAN Infrastructure will not store any personal data. As a result, it will not be possible to assign the cookies used to any particular person and will thus not be assignable to you either. Once the cookie has been enabled, an identification number will be allocated to it. Any assignment of your personal data to this identification number will not be possible at any time and will not take place either. Using the cookie technology as a basis, ALLPLAN Infrastructure will solely be provided with pseudonymised information, for example on the pages of the Website that have been visited, on the products that have been viewed, etc.

ALLPLAN Infrastructure will make use of certain advertising partners who will help ALLPLAN Infrastructure to design the Website for you in a more interesting manner. Therefore, the cookies of partner companies will also be stored on your hard drive if you visit the websites. These cookies are so-called temporary/permanent cookies, which will automatically delete themselves once the defined period has expired. These temporary or even permanent cookies (which have a lifetime between fourteen days and ten years) will be stored on your hard drive and will delete themselves once the defined period has expired. The cookies of the partner companies will not contain any personal data either. They will solely collect pseudonymised data under a specific user ID. Examples of this include, but are not limited to, data about the offers and/or products that have been viewed by you, whether or not you have requested and/or ordered anything, etc. In this context, some of the advertising partners will also collect some information that goes beyond the Website, for example on the pages that have been visited by you beforehand or on the products for which you have expressed an interest, for instance, in order to display such advertisements to you that correspond to your interests in the best possible manner. Such pseudonymised data will not be combined with your personal data at any point in time. Their exclusive purpose is to enable the advertising partners to address you with specific advertisements which might actually be of interest for you.

By using the Website of ALLPLAN Infrastructure, you agree that so-called cookies will be used and that usage data from you will thus be collected, stored and used. Furthermore, you also agree that your data will be stored in cookies even beyond the end of the browser session and may be called up again, for example the next time you visit the websites. This agreement may be revoked at any time by you with effect for the future by declining acceptance of cookies in your browser settings.

You can set your browser to only accept the storage of cookies if you give your consent to such storage. If you only want to accept the cookies of ALLPLAN Infrastructure, but not the cookies of any service providers and partners (third-party providers), you can select the “Block third-party cookies” setting in your browser. As a general rule, you can use the help function in the menu bar of your web browser to show you how you can reject new cookies and disable any cookies already received.

6. Log Files

Every time the Website of ALLPLAN Infrastructure is accessed, usage data will be transmitted by the respective Internet browser and stored in registry logs, the so-called server log files. The data records stored in this context contain the following data: data and time of the retrieval, name of the page called up, IP address, referrer URL (source URL from which you have accessed the Website), the quantity of data transferred, as well as product and version information about the browser used.

Once the use has been terminated, the IP addresses of the user will be deleted or anonymised. In any case of anonymisation, the IP addresses will be modified in such a manner that it will no longer be possible, or only with a disproportionately large expense in time, cost and labour, to assign the individual information on personal or factual circumstances to a specific or identifiable natural person.

These log file data records will be evaluated by ALLPLAN Infrastructure in anonymised form to further improve the Website and to design it in a more user-friendly manner, to localise any faults more quickly as well as to control server capacities. Apart from that, it will also be possible to identify and correct any faults on the Website more quickly by analysing the registry logs.

7. Web Analysis

To continuously improve and optimise the Website, ALLPLAN Infrastructure will use so-called tracking technologies. To this end, the tools of the following service providers will be used.

7.1 Google Analytics

ALLPLAN Infrastructure uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.

Further information concerning the terms and conditions of use and data privacy can be found at WWW.GOOGLE.COM/ANALYTICS/TERMS/GB.HTML or at WWW.GOOGLE.DE/INTL/EN_UK/POLICIES/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

8. Secure Transmission of Data

Your personal data will be securely transmitted by ALLPLAN Infrastructure through encryption. This will apply to any and all form processes (including, but not limited to, registration, log-in and placement of orders). In this context, ALLPLAN Infrastructure will make use of the SSL (Secure Socket Layer) coding system. It is indeed true that nobody is able to guarantee absolute protection. Nevertheless, ALLPLAN Infrastructure makes use of technical and organisational measures to protect its Website and other systems against loss, destruction, access, modification and dissemination of your data by unauthorised persons.

9. Information, Deletion, Revocation

You will be entitled at any time and free of charge to be provided with information on your personal data stored by ALLPLAN Infrastructure, its origin and recipients and the purpose of the data processing, as well as to have such data be corrected, blocked or deleted. For further details on this and in case of any additional questions regarding the topic of personal data, you can contact ALLPLAN Infrastructure at any time using the following e-mail address:

10. Announcement of Changes

ALLPLAN Infrastructure points you to the fact that the present Privacy Policy will be updated or modified from time to time. In case of any revision of the Privacy Policy, the modifications in the present Privacy Policy will be published without undue delay. In this way, you will always be aware of the types of information that will be collected and used.


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